Return and Refund Policy

Returns:

All our products are for personal care use and are therefore not eligible for returns.
If the product reached you damaged or opened, please let us know within 3 days of receiving the product at: info@indicanaoud.com
If you are unsatisfied with the product or have any questions/concerns, please write to us at: info@indicanaoud.com

Refunds:

Indicana Oud management reserves the right to decide on all matters relating to refund claims including but not limited to product damage. Once a refund is approved, we will notify you and initiate the refund only through the original mode of payment.

Cancellation:

Please note that as per our shipping policy, our orders are shipped within 1 business day of placing the order (except in cases of bulk orders for which our customer service team will contact you). We accept cancellations only within 1 day from placing the order. If you have placed the order and wish to cancel the order, please write to us at info@indicanaoud.com.

EU Customers – Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Exception for opened products: In accordance with Article 16(e) of the EU Consumer Rights Directive, the right of withdrawal does not apply to goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons. Opened fragrance oils and attars fall under this exception and cannot be returned once the seal has been broken.

How to request a return or cancellation: Log in to your account at https://account.indicanaoud.com/https://account.indicanaoud.com to initiate a return or cancellation request.

Refunds: Valid returns will be refunded within 14 days of us receiving the returned item.

This refund policy was last modified on 19th July, 2026.