Shipping


 Shipping:

Indicana Oud ships all its products from its storage in New Delhi, India and New York, USA.

EMS and India Post Domestic Shipping (USA and India):

  1. Free shipping on orders with value greater than $550
  2. For order value equal to or less than $550, a flat fee of $20 is charged for shipping for EMS and $5.65 for India Post.
  3. Orders will be processed within 3 business days of ordering.
  4. All orders shall be sent via USPS (shipped from USA) and via EMS (shipped from India). In case India Post is selected, orders shall be sent via govt. of India run India Post. Tracking number will be provided for the order. 
  5. Product once shipped, the responsibility of customs and duties clearance lies with the customer.
  6. Products normally reach the destination within 3 to 5 working days. For India post, it may take 10 to 12 working days to USA.

EMS and India Post Shipping outside USA and India:

  1. Free shipping on orders with value equal to or greater than $550
  2. For order value less than $550, a flat fee of $20 is charged for shipping for EMS and $5.65 for India post.
  3. Orders will be processed within 3 business days of ordering.
  4. All orders will be sent via USPS (shipped from USA) and via EMS (shipped from India). In case India Post is selected, orders shall be sent via govt. of India run India Post. Tracking number will be provided for the order. Tracking number will be provided for the order.
  5. Product once shipped, the responsibility of customs and duties clearance lies with the customer.
  6. Products normally reach the destination within 8 to 10 working days for EMS and 10 to 12 working days for India Post.

 

FedEx Headache-free Shipping to all parts of the world:

  1. We also offer FedEx shipping to all parts of the world.
  2. With this FedEx shipping we take the responsibility for all headache and payments of customs and duties. You neither have to pay for customs and duties nor do you have to worry about custom clearance. It's all ours.
  3. If in a (very unlikely) scenario of product not reaching the customer destination within 35 days of order either for not getting cleared at customs or product getting lost, we shall return all the money of the that particular order and its shipping.
  4. The FedEx shipping charges are as follows: at the rate of $65 for the order value up to $500. At the rate of $95 for order value up to $1000. At the rate of $125 for order value greater than $1000.

    Indicana Oud ships to all parts of the world. We have been delivering our products to our special customers to all parts of the world including USA, UK, Saudi Arabia, Kuwait, Qatar, Dubai - UAE etc.

     

    Refused Delivery:

    If you refuse or are unable to accept a delivery or if an attempt has been made multiple times by the carrier with no success, you will be liable for return shipping fees.

     

    Return Policy:

    Orders once dispatched cannot be returned. If you are new to Indian Oud then we advise you to order and try smaller quantity of oils before committing yourselves to full sized bottles of oils.

     

    Visit our Oud Oil and Oud Wood page to buy or visit our 'Buy Samples' page if you wish to buy small samples of oils before buying full sized bottles of oils.